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Mr and Mrs Dunn, Beeston

Rated Aquarius Home Improvements LTD And Gave Us 9.4 out of 10

Date Review Given 12th Dec 2016

Installation Details

This installation was completed by
Type of Installation Ensuites

How this customer rated us

Was the Sales designer polite and courteous? 10
Was the sales designer knowledgable about the products you were choosing? 10
Did the sales designer show an interest in your improvement? 10
Were the installers polite and courteous? 9
Were the installers clean and tidy? 8
Did the installers follow good working times? 9
Overall, how would you rate the quality of the installation? 8
Were the customer care team polite and courteous? 10
Did the customer care team show knowledge and understanding? 10
Did the customer care team show ability and effectiveness? 10

Comments from the customer

Steve was very helpful with valuable advice.

We did have a problem caused by a leak, otherwise we would have given the installation a 10 overall.  The leak was actually from disturbed original pipework.

The after sales was very good.  It was nice to have a team who follow up, make arrangements and keep us informed and keep appointments.

Despite the leak, we were impressed by the overall customer care and workmanship.

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