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Sarah Elbourne, Bramcote

Rated Aquarius Home Improvements LTD And Gave Us 7.1 out of 10

Date Review Given 26th Jul 2018

Installation Details

This installation was completed by Phil Stapleton
Type of Installation Ensuites

How this customer rated us

Was the Sales designer polite and courteous? 8
Was the sales designer knowledgable about the products you were choosing? 4
Did the sales designer show an interest in your improvement? 8
Were the installers polite and courteous? 8
Were the installers clean and tidy? 7
Did the installers follow good working times? 8
Overall, how would you rate the quality of the installation? 6
Were the customer care team polite and courteous? 8
Did the customer care team show knowledge and understanding? 7
Did the customer care team show ability and effectiveness? 7

Comments from the customer

We are generally happy with Aquarius, in particular:

  • Competitive price
  • Friendly staff
  • Any problems they worked hard to solve
  • Very pleased with the outcome.

We did encounter some problems.

  • The shower didn’t work and took several attempts to get it working.  This seems to be become the shower and pipework was mis-specified for a low pressure gravity system.  This should have been foreseen.
  • While installing the shower, a lighting cable in the garage was severed.

Both problems were eventually rectified but it took several visits to sort.

We also thought the installers were on tight schedules and this meant that they were under pressure to finish and this could have exacerbated the problems.

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