Was the sales designer knowledgable about the products you were choosing?
Did the sales designer show an interest in your improvement?
Were the installers polite and courteous?
Were the installers clean and tidy?
Did the installers follow good working times?
Overall, how would you rate the quality of the installation?
Were the customer care team polite and courteous?
Did the customer care team show knowledge and understanding?
Did the customer care team show ability and effectiveness?
Comments from the customer
We are generally happy with Aquarius, in particular:
Any problems they worked hard to solve
Very pleased with the outcome.
We did encounter some problems.
The shower didn’t work and took several attempts to get it working. This seems to be become the shower and pipework was mis-specified for a low pressure gravity system. This should have been foreseen.
While installing the shower, a lighting cable in the garage was severed.
Both problems were eventually rectified but it took several visits to sort.
We also thought the installers were on tight schedules and this meant that they were under pressure to finish and this could have exacerbated the problems.
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