One lucky customer will win their bathroom package for FREE

Important Summary
The main prize is a credit equal to the net price payable for the winner’s qualifying Base Package, after any package discount, up to a maximum of £4,995 including VAT. Four runner-up winners will each receive a £250 VAT-inclusive contract credit. A qualifying bathroom-package purchase and 25% contractual deposit are required, followed by a separate signed choice to enter. Paying a deposit does not automatically enter a customer. Optional upgrades, supplements and other extras are not covered by the main prize. There is no cash alternative. This summary does not replace the full terms below.

1. The Promoter
   1. The promoter is Aquarius Home Improvements Limited, a company registered in England and Wales under company number 06010574 (“Aquarius” or the “Promoter”).
   2. Correspondence address:
      Unit 3,
      Gallows Industrial Park,
      Furnace Road,
      Ilkeston,
      Derby,
      DE7 5EP.
   3. Contact details:
      Email; sales@aquariushi.co.uk
      Telephone: 0115 9441748
      Website: https://fittedbathroomsandkitchens.com/
   4. The Draw is organised, funded and administered solely by Aquarius Home Improvements Limited. No supplier, installer, social-media platform or other business is a promoter or prize provider.
      
2. Nature of the Draw
   1. This is a purchase-linked promotional prize draw celebrating Aquarius’s 20th birthday.
   2. A qualifying bathroom-package purchase is required. There is no alternative free-entry route.
   3. No separate entry fee is charged. The Qualifying Deposit described in these terms is the standard contractual deposit paid towards the customer’s bathroom installation and is not a payment made separately for entry into the Draw.
   4. Qualifying packages are sold at Aquarius’s ordinary prices. Prices, package contents and service levels have not been increased, reduced or otherwise altered to reflect the opportunity to participate in the Draw.
   5. Participation is optional and subject to these terms. Paying the Qualifying Deposit makes an eligible customer entitled to enter but does not enter them automatically. A customer must make a separate positive choice to enter in accordance with section 6. Choosing whether or not to enter will not affect their bathroom quotation, contract, price or installation.
      
3. Promotion Period
   1. The Draw opens at 00:01 on Wednesday 26 August 2026.
   2. The Draw closes at 23:59 on Thursday 26 November 2026.
   3. All times are UK local time.
   4. To enter, Aquarius must have received and accepted the Qualifying Deposit and received the customer’s completed Entry Declaration before the closing time. A payment or Entry Declaration initiated or sent but not received by Aquarius before the deadline will not qualify.
   5. Deposits or Entry Declarations received before the opening time or after the closing time will not qualify.
   6. Quotations issued before the opening date may qualify, provided they are accepted and the Qualifying Deposit is received during the Promotion Period. Contracts accepted and deposits paid before the Promotion Period do not qualify.
   7. The closing date will not be extended except where unavoidable circumstances outside Aquarius’s reasonable control make a change necessary and the change can be made fairly without disadvantaging existing participants.
      
4. Eligibility
   1. The Draw is open to new and returning individual customers aged 18 or over who:
      1. are named as the contracting customer for an Eligible Bathroom Package;
      2. are the legal owner of the property at which the installation will take place;
      3. receive and accept a genuine Aquarius quotation for an Eligible Bathroom Package;
      4. pay the Qualifying Deposit during the Promotion Period;
      5. complete and return a valid Entry Declaration during the Promotion Period; and
      6. have an Active Qualifying Contract at the relevant eligibility checks.
   2. The installation property must be one at which Aquarius has agreed to undertake the quoted work. Any distance or location information published by Aquarius is general guidance only. Aquarius may agree to quote for a property outside its usual indicated area at its discretion, taking account of travel time, capacity and the proposed work. Where Aquarius has issued and accepted a qualifying quotation for the property, it will not be excluded solely because it falls outside a general mileage indication.
   3. Limited companies and other corporate entities are not eligible. An individual landlord may qualify where they contract in their own name and are the legal owner of the installation property.
   4. A deposit may be paid by another person on the customer’s behalf. This does not make the payer an entrant. The entry belongs to the eligible customer named on the contract.
   5. Where more than one person is named on a contract, it will generate one entry only. Aquarius will identify the primary contracting customer for administration and notification purposes, but any prize will be applied to the relevant contract.
   6. Employees and directors of Aquarius, their immediate families and household members, and anyone professionally connected with the organisation or administration of the Draw are not eligible.
   7. Aquarius may reasonably request evidence of identity, age, address, property ownership, contract status or payment where necessary to verify eligibility.
   8. “Qualifying Deposit” means the standard contractual deposit equal to 25% of the total price shown in the accepted qualifying quotation.
   9. “Active Qualifying Contract” means a qualifying contract that has not been cancelled, rescinded or terminated because of customer breach. It includes a qualifying contract under which the installation has already been completed and paid for before the closing time or prize confirmation, provided the contract was accepted and its Qualifying Deposit was received during the Promotion Period.
      
5. Eligible Bathroom Packages
   1. The following standard bathroom packages qualify (“Eligible Bathroom Packages”):
      1. Fully Fitted Bathroom Package: £4,995 including VAT;
      2. Walk-In Shower Package: £4,995 including VAT;
      3. Starter Bathroom Package: £3,495 including VAT;
      4. Bath Out-Shower In Package: £2,495 including VAT;
      5. Cloakroom Package: £1,995 including VAT; and
      6. Bathroom Refresh Package: £1,295 including VAT.
   2. Kitchens, bedrooms, repairs, maintenance, tiling-only work, individual products, smaller works and any service not based on one of the packages listed above do not qualify.
   3. Each quotation is tailored to the customer. For the purposes of the Draw, the “Base Package” is the qualifying standard package forming the basis of the accepted quotation.
   4. The Base Package does not include optional additions, upgrades, premium selections, room-size supplements, survey-related additions or other products and work outside the standard package specification.
   5. Aquarius’s quotation, package information and sales records will identify the applicable Base Package. Customers may request written confirmation of their package classification and standard package value.
      
6. How to Enter
   1. Accepting a qualifying bathroom-package quotation and paying the Qualifying Deposit makes an eligible customer entitled to enter the Draw. It does not enter the customer automatically.
   2. Accepted payment methods are cash, BACS, debit card and credit card.
   3. After the Qualifying Deposit has been received, Aquarius will invite the eligible customer to enter and will provide a draw leaflet containing a separate entry form (the “Entry Declaration”) and a clear link or QR code to these terms. The terms will remain available in a retainable and easily accessible form on the Draw landing page throughout the Promotion Period.
   4. To enter, the customer must positively indicate that they wish to participate and must complete, sign and date the Entry Declaration, providing the details reasonably required to match it to the qualifying contract. Aquarius must receive the completed Entry Declaration before the closing time. No box will be pre-ticked and entry will not be inferred from silence, payment of the deposit or return of unrelated contractual paperwork.
   5. For an in-person transaction, the customer may complete and return the Entry Declaration to Aquarius in person. Where the transaction is concluded by telephone, the Entry Declaration may be returned with the customer’s contractual paperwork. Aquarius may also accept a clear photograph or scanned copy sent to sales@aquariushi.co.uk. In every case, receipt by Aquarius before the closing time is the customer’s responsibility.
   6. Before completing the Entry Declaration, the customer must be given access to these terms and be informed that a provisionally selected entrant’s surname and town or general locality may be announced unless the entrant objects or requests reduced disclosure in accordance with section 15.
   7. Where contractual paperwork follows separately, the customer must complete and return any paperwork reasonably required by Aquarius before a prize can be confirmed, even if a valid Entry Declaration has already been received.
   8. Each separate qualifying contract, Qualifying Deposit and valid Entry Declaration generates one entry. A quotation request, quotation, deposit, landing-page visit or QR-code scan without a completed Entry Declaration does not generate an entry.
   9. A customer with more than one qualifying contract may receive more than one entry, but no customer may win more than one prize, subject to the insufficient-entrant provision in clause 8.5.
   10. If one of a customer’s entries is selected for a prize, all their other entries will be removed from the remaining prize selections.
   11. A selected prize applies only to the specific contract represented by the winning entry. Aquarius may assign each entry a non-confidential draw identifier. Customers do not need to know or retain that identifier to participate.
   12. An entrant may withdraw their entry by contacting sales@aquariushi.co.uk before the closing time. Not entering or withdrawing an entry will not affect the customer’s bathroom contract or price.
       
7. Cancellation and Continuing Eligibility
   1. An Active Qualifying Contract must exist, and its deposit must not have been refunded, reversed or charged back, at the closing time and when any prize is confirmed. A completed and fully paid qualifying contract remains eligible under clause 4.9.
   2. If a qualifying contract is cancelled and the deposit refunded before the Draw, its entry will be removed.
   3. Selection is provisional until Aquarius has verified that the selected contract remains eligible.
   4. Nothing in these terms limits any statutory or contractual cancellation right.
   5. Where a customer exercises a cancellation right and the qualifying contract ends, their entry and any provisional prize entitlement also end. This is because the prize can only be applied to a qualifying bathroom contract and is not a separate cash award.
   6. If a confirmed winner later cancels the qualifying contract, the prize credit will cease and any provisional accounting adjustment will be reversed. The customer will retain all cancellation and refund rights that otherwise apply to the underlying contract.
   7. Ordinary agreed changes to products or installation details will not invalidate an entry while the underlying Base Package contract remains eligible.
      
8. Prizes
   1. Five prizes are available:
      1. one main prize; and
      2. four runner-up prizes.
   2. All prizes are funded and supplied by Aquarius.
   3. No customer may win more than one prize except where a different approach is expressly stated in clause 8.5 because too few distinct eligible customers exist.
   4. Prizes are non-saleable and have no cash alternative.
   5. If fewer than five distinct eligible customers exist at closing, Aquarius will award the main prize first and then runner-up prizes in selection order until every distinct eligible customer has received no more than one prize. Any remaining prize cannot be awarded because no further eligible recipient exists. Aquarius will not create artificial entries or award a prize to an ineligible person solely to exhaust the available prizes.
      
9. Main Prize
   1. The main winner will receive a credit equal to the net price actually payable for the Base Package under their winning qualifying contract, after any discount attributable to the Base Package, up to a maximum value of £4,995 including VAT.
   2. The prize covers the Base Package only. It does not cover:
      1. optional products or upgrades;
      2. premium-range selections;
      3. additions requested by the customer;
      4. room-size or quantity supplements;
      5. structural or rectification work outside the Base Package;
      6. electrical, gas, drainage or other remedial work outside the Base Package;
      7. asbestos investigation or removal;
      8. planning, building-control, landlord or other consent costs; or
      9. any other item described in the quotation or contract as additional to the Base Package.
   3. The winning customer remains responsible for all extras and other amounts outside the winning Base Package.
   4. The deposit forms part of the package price and is not an additional prize. Aquarius will apply the package credit to the customer’s account and recalculate the amount payable so that the customer’s net contribution relates only to chargeable extras and other excluded amounts.
   5. Where the recalculation produces an overpayment, Aquarius will initiate the appropriate refund within 30 days after the winner is confirmed. The refund will normally be made to the original payment method or by bank transfer, whichever is reasonably practicable or agreed with the winner. If an applicable statutory cancellation period is still running, the refund may be held until that period expires and the contract remains eligible.
   6. Where the customer changes to a more expensive Base Package after qualifying, the prize will not cover any increase above the net value of the originally qualifying Base Package.
   7. Where the customer changes to a less expensive Base Package, the prize will be reduced to the net price of the Base Package ultimately supplied.
   8. No unused difference between the winning Base Package price and the £4,995 maximum will be paid or credited.
   9. Any discount attributable to the Base Package will be taken into account when calculating the prize and will not increase the prize above the net Base Package price actually payable. Where the ordinary £50 email-marketing discount applies, it will be treated as a reduction to the Base Package price for this calculation and will not also reduce the amount payable for extras.
   10. Aquarius will provide the confirmed winner with written details of the prize credit, any revised balance and any refund due as soon as reasonably practicable and normally within 30 days after confirmation.
   11. Where installation has not already taken place, it will proceed in accordance with the underlying contract and anticipated installation schedule. The prize credit does not guarantee installation within 30 days of the Draw.
       
10. Runner-Up Prizes
    1. Four runner-up winners will each receive a £250 credit against the VAT-inclusive total price of their specific winning bathroom contract.
    2. The credit will normally be applied to the next scheduled payment.
    3. Where sufficient payments have already been made, Aquarius will initiate a refund of the appropriate amount within 30 days after the winner is confirmed so that the winner receives the full £250 benefit. The refund may be made to the original payment method or by bank transfer.
    4. The runner-up prize is tied to the winning contract. It cannot be applied to another customer, another contract or an unrelated purchase except where Aquarius expressly approves an exceptional transfer in writing.
    5. The prize has no cash alternative and cannot be sold or exchanged.
    6. If the qualifying contract is cancelled, the runner-up credit ceases with it.
       
11. Product Changes, Installation and Warranties
    1. Package images are illustrative. The final installation will depend on the property, room, customer selections and accepted contract.
    2. If a specified product becomes unavailable or must be changed for safety, legal, manufacturer or supply reasons, Aquarius may offer a reasonably comparable replacement. The customer will be consulted where reasonably practicable.
    3. Chargeable work identified during a technical survey or installation will be dealt with under the underlying contract and is not automatically included in the prize.
    4. The winner must provide reasonable access and obtain any required ownership, planning, landlord or other permissions.
    5. Aquarius’s normal one-year workmanship guarantee and applicable manufacturer guarantees will continue to apply.
    6. Nothing in these terms affects the winner’s statutory consumer rights.
       
12. Prize Transfer and Exceptional Circumstances
    1. Prizes are ordinarily tied to the winning contract and property.
    2. If the winner moves before installation, Aquarius may, in exceptional circumstances, approve a transfer to another property in writing, provided:
       1. the new property is within an area in which Aquarius is willing to undertake the work;
       2. Aquarius is willing and able to perform a suitable package there; and
       3. any additional cost is paid by the winner.
    3. No transfer is valid without Aquarius’s written approval.
    4. If a selected customer dies before the prize is confirmed, the applicable reserve may be contacted.
    5. If a confirmed winner dies, the prize may remain attached to the contract where a personal representative or surviving joint contracting customer can lawfully continue it. If the contract cannot continue, the prize will pass to the applicable reserve.
    6. If Aquarius cancels because of customer breach, unsafe or abusive conduct, lack of permission, refusal of access or failure to make required payments, the prize will cease with the contract.
    7. If Aquarius cannot proceed for reasons not caused by the winner, Aquarius will act reasonably in considering an equivalent package arrangement, transfer to another eligible property or another comparable non-cash solution.
       
13. Winner Selection
    1. The Draw is scheduled for 11:00 on Friday 27 November 2026 at Aquarius’s office.
    2. Aquarius intends to livestream the selection through its official Facebook page and may retain and republish the recording.
    3. If technical or operational problems cause a delay, the Draw may take place as soon as reasonably practicable later that day. An update will be published on Facebook and, where appropriate, the Aquarius website.
    4. If the Draw cannot take place that day, Aquarius will announce a replacement date and time as soon as reasonably practicable.
    5. A failure or interruption affecting the livestream will not invalidate an otherwise properly conducted and recorded random selection.
    6. Winners will be selected using a computer process that produces verifiably random results. Aquarius is not required to name the platform in advance.
    7. If the intended computer process is unavailable or cannot be shown to have operated correctly, the selection will be paused, postponed or rescheduled and completed using another tested computer process that produces verifiably random results. Aquarius will not substitute a manual draw.
    8. Aquarius will retain reasonable evidence of:
       1. the frozen eligible-entry list;
       2. the draw identifiers;
       3. the random-selection process;
       4. the results; and
       5. the prize and reserve allocations.
    9. The results and administration evidence will be retained for at least 12 months after the prizes are awarded or longer where reasonably required to resolve a complaint or legal issue.
    10. One main winner, four runner-up winners and five reserves will be selected, subject to clause 8.5 where fewer than five distinct eligible customers exist.
    11. Each selected customer must be different. If another entry belonging to an already selected customer appears, it will be skipped and the next eligible entry used.
    12. Reserves will be assigned to the advertised prizes as part of the recorded draw process.
        
14. Notification and Claiming
    1. Selected entrants are provisional winners until eligibility has been verified.
    2. Aquarius will attempt to notify each provisional winner using the telephone number and email address held with their contract.
    3. Aquarius will make at least three telephone attempts and send at least two emails over a period of 14 calendar days.
    4. The 14-day claim period begins with the first attempted notification. Where an email address is available, Aquarius will send an email on or around the same day as the first telephone attempt.
    5. The selected customer must confirm that they accept the prize.
    6. Aquarius may request reasonable evidence where necessary to confirm eligibility.
    7. If a selected customer cannot be contacted, does not respond within 14 days, declines the prize, no longer has an Active Qualifying Contract, fails reasonable eligibility checks or has already won another prize, the applicable reserve may be contacted.
    8. Entrants are responsible for ensuring Aquarius holds reasonably accurate contact details.
    9. Official winner communication will come by telephone or from an Aquarius email address ending @aquariushi.co.uk. Aquarius will not request a fee to release a prize and will not contact winners through an unofficial social-media account.
       
15. Winner Announcements and Publicity
    1. During the livestream, Aquarius may announce the surname and town or general locality of a provisionally selected entrant where that entrant has not objected under clause 15.2. Aquarius will make clear that the selection is provisional and subject to eligibility verification. Where an entrant has objected, Aquarius will announce only their draw identifier or appropriately reduced information.
    2. Entrants may object to publication or request reduced disclosure at any time before the Draw by contacting sales@aquariushi.co.uk. An objection will not affect eligibility or the chance of winning.
    3. Once eligibility has been verified, Aquarius will publish or otherwise make available information indicating that valid awards took place, ordinarily the surname and county or general locality of each confirmed winner, subject to any objection or request for reduced disclosure.
    4. Confirmed-winner information will be published or made available as soon as reasonably practicable and normally no later than 31 January 2027. Published information will normally remain available for at least three months.
    5. Aquarius may still provide information demonstrating that a valid award took place to the Advertising Standards Authority where required.
    6. Full names, photographs, installation images, video, testimonials and social-media tagging will only be used with separate permission. Refusing additional publicity will not affect a prize.
    7. Reasonable requests concerning continued publication will be considered in accordance with data-protection law.
       
16. Personal Information
    1. Aquarius is the controller of personal information used for the Draw.
    2. Aquarius may process:
       1. names and contact details;
       2. installation and property details;
       3. contract, quotation and payment information;
       4. package and entry information;
       5. draw identifiers;
       6. winner-publication preferences; and
       7. records required to administer and evidence the Draw.
    3. Information will be used to administer the Draw, verify eligibility, select and contact winners, apply prizes, publish permitted winner information, prevent misuse and respond to complaints.
    4. Aquarius relies principally on its legitimate interests in running and evidencing a fair customer promotion. Prize fulfilment may also involve processing connected with the customer’s contract and Aquarius’s legal obligations.
    5. Access will be limited to authorised Aquarius personnel and service providers used for secure storage or random selection. Where practicable, only anonymous or pseudonymous draw identifiers will be supplied to a selection provider.
    6. Draw-specific records will normally be retained for 12 months after prize fulfilment. Underlying quotation, contract, payment and installation records may be retained for longer under Aquarius’s normal business, accounting and legal retention requirements.
    7. Participation will not subscribe a customer to marketing. Marketing emails will only be sent where a separate valid marketing preference applies.
    8. Further information is available in the Aquarius Privacy Policy at https://fittedbathroomsandkitchens.com/privacy-policy/.
    9. Privacy enquiries, objections and rights requests may be sent to sales@aquariushi.co.uk or to the correspondence address in section 1.
       
17. Facebook and Instagram
    1. The Draw is not sponsored, endorsed, administered by or associated with Facebook, Instagram or Meta.
    2. Facebook, Instagram and Meta are not responsible for operating the Draw, selecting winners or supplying prizes.
    3. Personal information used to administer the Draw is provided to and controlled by Aquarius, not Facebook or Instagram.
       
18. Fair Administration and Disqualification
    1. Aquarius will administer the Draw fairly, promptly and in accordance with these terms.
    2. Aquarius may correct genuine administrative or clerical errors, provided the correction does not unfairly disadvantage participants.
    3. Aquarius may reject or remove an entry where it has reasonable evidence of fraud, false information, payment manipulation, tampering or a material failure to meet the published eligibility conditions.
    4. Where reasonably practicable, Aquarius will allow a customer to explain or correct an innocent error before disqualification.
    5. Aquarius will not disqualify an entrant merely because of an internal Aquarius administrative error.
    6. If a material error affects the fairness of a selection, Aquarius will take reasonable corrective action, which may include repeating the affected selection using the verified eligible list.
       
19. Changes, Suspension and Cancellation
    1. Aquarius may only amend, suspend or cancel the Draw where circumstances outside its reasonable control, fraud, legal requirements or a material technical failure make this necessary.
    2. Aquarius will not make a change that unfairly disadvantages existing entrants.
    3. Material changes will be communicated through the Draw landing page and, where appropriate, Aquarius’s social-media channels or direct customer communications.
    4. Aquarius will take reasonable steps to award the advertised prizes or reasonable equivalents despite an operational problem.
       
20. Liability
    1. Aquarius is not responsible for delays or failures caused by events outside its reasonable control, provided it takes reasonable steps to minimise their effect.
    2. Nothing in these terms excludes or limits liability for:
       1. death or personal injury caused by negligence;
       2. fraud or fraudulent misrepresentation;
       3. breach of statutory consumer rights; or
       4. any liability that cannot legally be excluded.
    3. The underlying bathroom contract continues to govern the products, works, access, payments, installation and warranties. These Draw terms govern eligibility, selection and the application of prizes.
       
21. Complaints
    1. Questions or complaints should be sent by email to sales@aquariushi.co.uk, by telephone on 0115 9441748, or by post to the correspondence address in section 1.
    2. Aquarius will consider complaints fairly, aims to acknowledge them within five working days and aims to provide a substantive response within 20 working days where reasonably practicable.
       
22. General
    1. If any provision is found invalid or unenforceable, the remaining provisions will continue to apply.
    2. A delay by Aquarius in enforcing a provision does not waive its right to enforce it later.
    3. These terms are governed by the law of England and Wales.
    4. The courts of England and Wales will have jurisdiction, subject to any mandatory rights a consumer has to bring proceedings elsewhere.