This Customer Gave Us A Review Score Of 8.2 out of 10
Date Review Given :23rd Mar 2020
How this customer rated us:
|Was the Sales designer polite and courteous?||10|
|Was the sales designer knowledgable about the products you were choosing?||10|
|Did the sales designer show an interest in your improvement?||10|
|Were the installers polite and courteous?||10|
|Were the installers clean and tidy?||10|
|Did the installers follow good working times?||10|
|Overall, how would you rate the quality of the installation?||10|
|Were the customer care team polite and courteous?||4|
|Did the customer care team show knowledge and understanding?||4|
|Did the customer care team show ability and effectiveness?||4|
What This Customer Said About Us
We had no contact from the office, only with the installers who kept us up to date with progression.
Overall the job was really well done and to a high standard. The one downside to the whole project was the duration. Lee said it would take 5 days with maybe a Saturday morning if needed, however this was not true.
No-one contacted me to discuss timescales. The fitters couldn’t have worked any harder without compromising the quality of the installation.
Customer services were never heard from, hence the low mark for them.