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Mr and Mrs Jackson, Mickleover

Rated Aquarius Home Improvements LTD And Gave Us 5.9 out of 10

Date Review Given 19th Mar 2017

Installation Details

This installation was completed by
Type of Installation

How this customer rated us

Was the Sales designer polite and courteous? 8
Was the sales designer knowledgable about the products you were choosing? 8
Did the sales designer show an interest in your improvement? 5
Were the installers polite and courteous? 9
Were the installers clean and tidy? 8
Did the installers follow good working times? 9
Overall, how would you rate the quality of the installation? 2
Were the customer care team polite and courteous? 4
Did the customer care team show knowledge and understanding? 4
Did the customer care team show ability and effectiveness? 2

Comments from the customer

The installer was a very pleasant young man but I felt he did not have the experience of tiling.  They tried to but it right but the finish made no difference.

 

**Message From Aquarius**

Thank you for your comments and we take these on board.  We apologise you feel the tiling is not up to the standard you expect and will make extra efforts in the future.