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Gary Ball, Derby

Rated Aquarius Home Improvements LTD And Gave Us 8 out of 10

Date Review Given 2nd Dec 2016

Installation Details

This installation was completed by
Type of Installation Bathroom Installation

How this customer rated us

Was the Sales designer polite and courteous? 10
Was the sales designer knowledgable about the products you were choosing? 10
Did the sales designer show an interest in your improvement? 10
Were the installers polite and courteous? 9
Were the installers clean and tidy? 8
Did the installers follow good working times? 8
Overall, how would you rate the quality of the installation? 5
Were the customer care team polite and courteous? 5
Did the customer care team show knowledge and understanding? 8
Did the customer care team show ability and effectiveness? 7

Comments from the customer

Excellent, couldn’t be better. Low score only because of error which caused flooding & damage to interior wall & dining room floor. “It shouldn’t have spoiled your weekend” comment not appreciated. Took too long to rectify.

Would recommend with caveats.

You are busy-this is good, but you need to consider having sufficient resources on standby if problems occur. Excellent standard of finish & attention to detail especially considering the competitive price Рthe low scope for quality of installation was purely down to lack of care which caused flooding.

 

***Added By Aquarius***

Thank you for your kind comments, we do take everything on board. Yes were are very busy, however when the leak occurred, we came within an hour of the phone call on the Saturday morning, we then arranged for someone to be with you to rectify the issue completely on the Monday, and then came the following week to ensure all was well and had dried.